Warranty and replacements

Contact support with your order number and a description of the fault.

1. Include the purchase date, charger rating, software version and any useful photos or short video. We will run through power and network checks where relevant.
2. If the unit is faulty within the standard 12-month warranty, we arrange a replacement. Tell us if you purchased Protection+ extended cover so we can check the additional warranty period.
3. Damage caused by connecting amplifier speaker outputs to A2D2’s input, or by physical damage, is not covered by this warranty.

Support will assess the fault and give you return or replacement instructions. This warranty does not affect your statutory rights.